I might have a problem with my Offline Address Book in Outlook. In Outlook and Outlook , you'll find that this option is no longer. When changes occur within the main Global Address Book (GAL) on the Office , computers running Outlook and / may not. Exchange Download Address Book Exchange Offline Address Book; Your Outlook Global Address book is now up-to-date.
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This article describes how to troubleshoot the following Offline Address Book present in the GAL, the changes will not replicate to the Offline Address Book. If you're running Outlook or Outlook , click File on the Office ribbon, click . You can control the regeneration of the OAB through the ECP, however you cannot change how often outlook downloads the OAB from exchange - it's an. With an offline address book, Outlook does not have to connect to the Note For Exchange Server and later versions, the default schedule is to process the OAB . Outlook cannot update to the current version without it.
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If you're using Microsoft Office Outlook , you must, at a minimum, have the Microsoft Office system Service Pack 1 installed on the computer. If you're using Office or Office , ensure that the latest version of Office Desktop Setup is installed.
If the existing Outlook profile is corrupted, this corruption could be the cause of the issue. Corruption may have occurred if Outlook stopped responding. For more information about how to create and to set up an email profile in Outlook, refer to the following article:.
Create a New Outlook Profile. See the bottom of this article for the 3rd-party information disclaimer. If the Offline Address Book issue wasn't resolved by using steps 1 through 5, follow this step for validation before you call Microsoft Support.
Check whether Outlook and the computer can access the Offline Address Book file on the server. This action is typically done by Outlook in the background.
To do this check, sign in to the Office portal, and then follow these steps:. The following is an example of what the URL may resemble:. The information that's displayed in the webpage in Internet Explorer.
The webpage should contain lots of XML data.
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Microsoft is in no way liable for any third-party solution that this article mentions. Yes downloading the address book manually never works for me. I also tell people by the next day it will be updated.
I was hoping for a fix, but it sounds as if I will have to just deal with it. For the manual download it's the same as it's been since at least Exchange , if you untick the box that says download changes, this forces a full OAB download and will include the updated info.
Downloading the address book manually has always worked for me, but you have to make sure the OAB is regenerated on the server and given a bit of time to update it's distribution locations min is what I give and it always works. The only time i've ever had a problem with the OAB was with adding images of users into AD - when I did it once with a user, they didn't like the picture and wanted to change it, and after forcing the rebuild a couple of times, it still wouldn't update; actually it took 2 weeks to update on her system - which was really odd without deleting any files from the system within her profile where the OAB is kept.
Ah, finally found the answer. I have no idea why forcing Outlook to re-download the address book does work though. I have the same problem with many users not seeing the update GAB and when trying to manually updating their Outlook it errors out with: Task ' user domain. Sorry, something went wrong. You may want to try again.
I have tried both the deleting the OAB at: Both seem to work, although I prefer to use the cached mode as it takes stress off the Exchange server, so I have been using the first option.
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